We may gather personal data information from time to time.

We record the details you provide to us in your account profile, including your email address, phone numbers, physical address — you get the idea. The majority of this information is optional, but whatever you provide is held securely. No private information is disclosed to anyone unless we’re obliged to by law.

We also collect the following usage statistics at an aggregated level:

  • your IP address
  • your browser version and its capabilities
  • your operating system
  • the date and time of your visit

Aside from the obvious uses of your details to enable the functionality of the Lions Hearing Dogs website, we use the information we collect to:

improve website and system administration
conduct research and development
complete anonymous traffic analysis, via Google Analytics
provide statistics to advertisers or our actual and potential donors and partners in the form of aggregated data
This information is kept on a secure dedicated server within the Lions Hearing Dogs offices, and with trusted third party hosting providers.

The information collected during the registration process for Lions Hearing Dogs may be used to:

  • contact members
  • customise content to match your preferences
  • display member status
  • display the date of a member’s last visit

If you make a donation to Australian Lions Hearing Dogs, once your donation has been transacted, we’ll keep your contact information and a transaction history. Any hard copy documents we receive from you that authorise payments are deposited to our bank. We might use your contact details to keep you informed of the status of your donation, or from time to time let you know about any other Lions Hearing Dogs events, milestones, products and services.

The data we collect about you will only be used by ALHD and our agents. Lions Hearing Dogs hereby reserves the right to transfer any data collected in the event of an acquisition, full or partial, of the company or its assets. If you have any questions about our privacy policies, or you need help to opt out of our email lists, let us know.


Australian Lions Hearing Dogs’ policies are extensively documented in our Australian Lions Hearing Dogs Operation Manual. Policies have been drafted in accordance with applicable legislation, NDIS Standards Guidelines and Assistance Dogs International policies. At all times, we endeavour to operate under principles of Earth Care, People Care and Dog Care.

We invite you to contact us if you have any questions about any of our policies. Similarly, please advise us of any grievances you might have. You may contact us by mail or email at the following addresses:

Chief Executive Officer
PO Box 164
Hahndorf SA 5242